How to Keep Your Bacon Out of the Fire
(or "Save Big Money")
If you're server was preconfigured by IMC Studios, a
post-installation operability check was completed for your
system. Please do not attempt repairs, but refer them
to a qualified IMC Studios technician. Doing so may
void your SLA coverage of the labor!
Network Support
IMC Studios is a Microsoft Certified Partner
with a Core Competency in Networking Infrastructure
Solutions.
Small Business Server Clients
- Please utilize your built-in Help Desk System
whenever possible. This will invoke the same Case
Management System (MS CRM, of course!) as a call to the
Office Manager. If your service is down, please see
the following:
Critical Server Down - IMC
Studios Service Agreement clients receive intense, extended hours support via
our partnership with Microsoft.
Please call the Office
Manager (479-968-1731) for further instructions. For Server Down events AFTER HOURS: Use your
afterhours contact number in your Service Agreement.
Please Read: Due to the
increase in fuel prices, a fuel surcharge of $50/hour will
be billed for travel to your location. If your
Internet connection is still active, you can avoid fuel
surcharges using our
Easy Assist remote assistance tool.
Please contact the Office Manager
(479-968-1731/877-968-1731) for your Easy Assist session
information.