HUMAN is a very simple question and answer approach to
isolating causal factors for human performance issues, but
don't be fooled by the simplicity of the interface.
With very little effort, HUMAN can provide you with some
very meaningful subjects to address with your workforce.
HUMAN is a product of IMC Studios, all rights reserved.
Special thanks to Steve Garchow for his invaluable
John Montgomery was certified as a Human Performance
Evaluator by the Institute of Nuclear Power Operations in
Atlanta in 1989.
A leader in the field, Mr. Montgomery has taught
hundreds of human performance evaluators across the country.
John Montgomery was awarded the Peak Performer Award
by Entergy Operations, Inc. in 1991 for his success in
bringing about real change in Human Performance Evaluation.
In recognition of his efforts in the field, Mr.
Montgomery was made part of the Sloan School of Management's Board on Human
Performance, Massachusetts Institute of Technology.
HUMAN is the next natural extension of his award winning implementation
of INPO's Human Performance Enhancement System.
Support - HUMAN
HUMAN is our structured analysis method for
evaluating human performance issues.
Before you begin using HUMAN,
human action in question from other events in an event
chain which resulted in an undesired outcome.
Generally speaking the "inappropriate action" should be
stated as simply as possible, e.g., "The operator turned
Switch X rather than Switch Y", or even more to the point
"The operator turned Switch X". Keep it a simple
"subject, verb and predicate", and you'll better be prepared
to address the action with HUMAN. If you feel like you
need much more verbiage than that, what you're probably
doing is combining multiple actions together. This
WILL muddy the water. Take the time to break them down
into single actions and use HUMAN to evaluate each one.
With a little practice, you'll find HUMAN extremely easy to
use and very productive.
Answer the questions HUMAN proposes in regard to that
SPECIFIC action to determine the underlying Causal Factors
Once the categories are determined, HUMAN will propose
the individual causal factors. Definitions are
available for each factor.
Remember, conventional wisdom holds that several causes
or "causal factors" combine to produce the inappropriate
human action or allow it to propagate to consequence.
Beware the tendency to find a single "root cause". It
is most probable that several causes factor together
synergistically (hence the term "causal factor" versus "root
Ready to get to those causes?